We understand that our patients rely on us for a huge range of matters, from getting access to the most appropriate clinician when it is most needed, to being able to collect prescriptions promptly on the expected day.

We will always do everything we can to meet these expectations but, unfortunately, there are occasions when we are asked for things that we simply cannot provide.

We believe that the practice/patient relationship is a two-way street and as such we thought it would be helpful to detail what you can expect from us and we expect from you in return.