We feel it is important that patients know how to make themselves heard if they are unhappy with something.

In the first instance we would always encourage patients to have a conversation with the reception team or business manager if they are not happy with something. It may be that the issue can be resolved that way and leave the patient with a satisfactory outcome. 

However, if a patient feels strongly that their concern should be dealt with formally, as a part of Cheshire and Wirral Partnership NHS Foundation Trust, our complaints are handled centrally and the process for recording a complaint is on CWP's website.